S2E1 – Five Steps to a Better Patient User Experience

A lot of nonprofits in the health space provide online resources for patients, but it can be tough to figure out how to make your website more user-friendly.

In this episode, Spencer outlines the overall strategy to create a better patient user experience. He examines the problem from the perspective of a new website visitor and the 5-step journey they might take from awareness to engagement with your organization.


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