Sometimes web developers or shops are unresponsive either in the middle of a big project or when you urgently need them to make a change or an update (not all developers, of course—ahem).
And, again, unfortunately, nonprofits are often especially vulnerable in these situations.
Your organization may not have any internal staff that understands technology. They may not even have the keys to their own website because they trusted a contractor to build and maintain it for them.
So, if that contractor goes dark, it can feel very, very scary.
In these situations, there are two big questions:
What do I do right now to not feel so helpless?
How do I stop this from happening ever, ever again?
The answers to both of these questions will ultimately depend on the exact scenario that you’re experiencing.