The Vanity of Nonprofit Metrics

The Vanity of Nonprofit Metrics

Sometimes, people latch on to poor metrics when they can’t find a good proxy for what they want to measure. And those poor metrics can lead them away from what they want to accomplish.

Optimize for People, Not for Numbers

Three days ago, I was flipping through my Twitter news feed, reading a few articles of interest. I happened upon one that seemed fairly innocuous. It was an interview with a prominent marketing head, offering some wisdom on his past success. I clicked to read it. Things were going well as I scrolled through and nodded along—nothing groundbreaking being revealed, but it was entertaining and thought provoking nonetheless. Then something happened.

People: Your Nonprofit’s Technology Secret

I’d like to start with a tale of two small-to-midsize nonprofits. They have a similar mission, budget and each about a dozen staff and volunteers. Their technical systems are similar: same website platform, same CRM, and similar email marketing software. Both have the same technology consultant—me. One nonprofit is succeeding and has generally positive views of their systems. The other complains of difficulty using the same technology. Why?

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